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If you have contacted a RMCS
technician and have qualified for on demand internet support, please
download the software now:
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RMCS internet support allows our technicians to help you
remotely, in real-time, while you watch or run to the store for milk.
A high-speed internet connection is all that is needed to have us repair
your software glitches or give a tutorial. Read the full guidelines below
for complete details.
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RMCS internet support is a small program that allows a secure, encrypted
connection to be made from your computer to one of our technicians for full
remote support.
There are times when our gurus can't reach you until the next business day,
remote access allows us to be in two places at once... helping you while
kicking back in our pajamas.
All internet support is billed at $45.00 per incident. All internet support
requests end after 30 minutes. If your issue(s) is not fixed within 30 mintues, a service call will be made to your home or
business and you will be discounted 1/3 of your internet support charge.
The software that is downloaded from this website to allow remote support is
automatically deleted once our technicians log out of your computer. There is
virtually no trace of our session... except
that your computer will be running smoothly again.
All that is needed is a high-speed internet connection from your computer.
Dial-up internet simply will not work.
Our technicians respect your privacy and do not intentionally peruse through
your computer files, but please note that often we will have to access
certain areas of your computer to fix issues. Basically, if you have any
files that you would like kept private, password protect them or remove them
from your computer before your session.
Our technicians will not exchange files between your computer and ours
without your verbal permission. There are times when we will need to transfer
a software patch or install a program, this will
only be done with your permission.
RMCS internet support is quick, safe and inexpensive. Please contact us to
schedule a session at (406) 495-0368 or though our request form.
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